Press Release, Delft, Netherlands, January 5 2026
ROGER365.io Brings Teams Phone Extensibility to its AI-Powered Customer Engagement Solution ThroughTeams Unify Integration Model Certification - ROGER365.io, a European-based leading Contact Center as a Service (CCaaS)provider, today announced it has completed certification for the Microsoft Teams Unify integration model. This Microsoft certification positions ROGER365.io among solution providers that have successfully extended Microsoft Teams Phone to power telephony in the contact center, , enabling ROGER365.io customers to use a single, integrated calling solution across both their unified communications and contact center environments.
The Unify integration model represents Microsoft's approach to contact center integration, leveraging Azure Communication Services, Teams Phone infrastructure, and AI capabilities to address the complexity of traditional telephony while enabling intelligent, automated customer interactions.
"Being Certified for Microsoft Teams using the Unify integration model represents a significant milestone for ROGER365.io with clear benefits for our joint customers," said Gerben Hoogwerff Kroon , CEO of ROGER365.io. "With the global reach of Teams and leadership of Teams Phone, enterprises are increasingly seeking contact center solutions that build on their existing Teams investments. Our platform integration with Teams via the Unify model delivers exactly that: AI-powered automation, and enterprise-grade reliability, all within the Microsoft ecosystem and calling platform that ourcustomers already trust."
“We’re pleased to see that ROGER365.io’s contact center solution is certifiedfor Microsoft Teams, marking an important step in advancing customer engagementexperiences,” said Albert Kooiman, General Manager, Partner Engineering and Customer Enablement at Microsoft. “Built on the Unify integration model, ROGER365.io delivers AI-driven insights and seamless agent experiences that help organizations enhance service quality and improve customers outcomes, seamlessly integrated with Microsoft Teams.”
Key Benefits of ROGER365.io's integrating with Microsoft Teams Unify-model:
Teams Integration – Runs directly on Teams Phone infrastructure, eliminating the need for separate SIP trunks or third-partyconnectors while maintaining proven reliability and enterprise-grade calling capabilities. The solution works with Direct Routing, Operator Connect or Microsoft Teams Calling Plans.
AI-Powered Customer Interactions – Leverages Azure AI capabilities for real-time transcription, intelligent call routing, sentiment analysis, and conversational AI experiences that enhance both agent productivity and customer satisfaction.
Unified Agent Experience – Provides multi-persona call control and unified client experiences, enabling agents to handle both UCaaS and CCaaS calls seamlessly, while eliminating repetitive tasks and boosting overall productivity.
Enterprise Security & Compliance – Built on Microsoft Azure cloud infrastructure with identity management through Microsoft Entra ID, ensuring data sovereignty and compliance with global security standards.
Future-Ready Architecture – Designed to evolve with Microsoft's ecosystem, including planned integration with Microsoft 365 Copilot and Copilot Studio for enhanced AI capabilities.
The certification reflects our commitment to quality, compatibility and reliability. Organizations using ROGER365.io can confidently deploy contact center capabilities that integrate seamlessly with their existing Microsoft 365 investments, including Power BI analytics, SharePoint and other business applications.
"Delivering a contact center solution that is certifiedfor Microsoft Teams using the Unify integration model, demonstrates ourcommitment to delivering cutting-edge contact center technology that meets theevolving needs of modern enterprises,” added Gerben Hoogwerff Kroon. “Customers can deploy their ROGER365.io contact center within hours and immediately benefit from advanced AI capabilities, flexible PSTN connectivity options, and the security and global availability they expect from Microsoft-certified solutions."
About ROGER365.io
ROGER365.io is a Contact Center as a Service (CCaaS) provider delivering intelligent customer engagement solutions natively integrated with Microsoft Teams. Our platform combines enterprise-grade contactcenter capabilities with AI-powered automation, enabling organizations to transform their customer service operations while leveraging their existing Microsoft investments. For more information, visit www.roger365.io
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Press Release, Delft, Netherlands, January 5 2026
ROGER365.io Brings Teams Phone Extensibility to its AI-Powered Customer Engagement Solution ThroughTeams Unify Integration Model Certification - ROGER365.io, a European-based leading Contact Center as a Service (CCaaS)provider, today announced it has completed certification for the Microsoft Teams Unify integration model. This Microsoft certification positions ROGER365.io among solution providers that have successfully extended Microsoft Teams Phone to power telephony in the contact center, , enabling ROGER365.io customers to use a single, integrated calling solution across both their unified communications and contact center environments.
The Unify integration model represents Microsoft's approach to contact center integration, leveraging Azure Communication Services, Teams Phone infrastructure, and AI capabilities to address the complexity of traditional telephony while enabling intelligent, automated customer interactions.
"Being Certified for Microsoft Teams using the Unify integration model represents a significant milestone for ROGER365.io with clear benefits for our joint customers," said Gerben Hoogwerff Kroon , CEO of ROGER365.io. "With the global reach of Teams and leadership of Teams Phone, enterprises are increasingly seeking contact center solutions that build on their existing Teams investments. Our platform integration with Teams via the Unify model delivers exactly that: AI-powered automation, and enterprise-grade reliability, all within the Microsoft ecosystem and calling platform that ourcustomers already trust."
“We’re pleased to see that ROGER365.io’s contact center solution is certifiedfor Microsoft Teams, marking an important step in advancing customer engagementexperiences,” said Albert Kooiman, General Manager, Partner Engineering and Customer Enablement at Microsoft. “Built on the Unify integration model, ROGER365.io delivers AI-driven insights and seamless agent experiences that help organizations enhance service quality and improve customers outcomes, seamlessly integrated with Microsoft Teams.”
Key Benefits of ROGER365.io's integrating with Microsoft Teams Unify-model:
Teams Integration – Runs directly on Teams Phone infrastructure, eliminating the need for separate SIP trunks or third-partyconnectors while maintaining proven reliability and enterprise-grade calling capabilities. The solution works with Direct Routing, Operator Connect or Microsoft Teams Calling Plans.
AI-Powered Customer Interactions – Leverages Azure AI capabilities for real-time transcription, intelligent call routing, sentiment analysis, and conversational AI experiences that enhance both agent productivity and customer satisfaction.
Unified Agent Experience – Provides multi-persona call control and unified client experiences, enabling agents to handle both UCaaS and CCaaS calls seamlessly, while eliminating repetitive tasks and boosting overall productivity.
Enterprise Security & Compliance – Built on Microsoft Azure cloud infrastructure with identity management through Microsoft Entra ID, ensuring data sovereignty and compliance with global security standards.
Future-Ready Architecture – Designed to evolve with Microsoft's ecosystem, including planned integration with Microsoft 365 Copilot and Copilot Studio for enhanced AI capabilities.
The certification reflects our commitment to quality, compatibility and reliability. Organizations using ROGER365.io can confidently deploy contact center capabilities that integrate seamlessly with their existing Microsoft 365 investments, including Power BI analytics, SharePoint and other business applications.
"Delivering a contact center solution that is certifiedfor Microsoft Teams using the Unify integration model, demonstrates ourcommitment to delivering cutting-edge contact center technology that meets theevolving needs of modern enterprises,” added Gerben Hoogwerff Kroon. “Customers can deploy their ROGER365.io contact center within hours and immediately benefit from advanced AI capabilities, flexible PSTN connectivity options, and the security and global availability they expect from Microsoft-certified solutions."
About ROGER365.io
ROGER365.io is a Contact Center as a Service (CCaaS) provider delivering intelligent customer engagement solutions natively integrated with Microsoft Teams. Our platform combines enterprise-grade contactcenter capabilities with AI-powered automation, enabling organizations to transform their customer service operations while leveraging their existing Microsoft investments. For more information, visit www.roger365.io
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